Zebra's Industry Solutions can give your business a competitive advantage by connecting people, assets and data to help you make better decisions.
Scale and energise your retail strategy with a digital backbone that unifies your team, informs priorities and drives results with Zebra's retail technology solutions.
Zebra’s mobile computing, scanning, and printing solutions connect each operational area in your warehouse to give you the agility to realize transformational gains.
Zebra's healthcare technology solutions provide patient identity management, mobile health devices, and business intelligence data to improve efficiency.
Zebra’s manufacturing technology solutions enable manufacturers to become more agile, optimize plant floor performance and embrace market changes.
Zebra's market-leading solutions and products improve customer satisfaction with a lower cost per interaction by keeping service representatives connected with colleagues, customers, management and the tools they use to satisfy customers across the supply chain.
In today's world, the demands on transportation and logistics companies are higher than ever. Dedicated Warehouse, Fleet and Delivery, and Yard and Terminal solutions enable visibility to every aspect of your business and keep operations running flawlessly around the clock.
Zebra's hospitality technology solutions equip your hotel and restaurant staff to deliver superior customer and guest service through inventory tracking and more.
Empower your field workers with purpose-driven mobile technology solutions to help them capture and share critical data in any environment.
Technology is a key enabler in helping the Public Sector provide their frontline and back office workers automate business process and assets with a digital voice.
Zebra's range of mobile computers equip your workforce with the devices they need from handhelds and tablets to wearables and vehicle-mounted computers.
Zebra's desktop, mobile, industrial, and portable printers for barcode labels, receipts, RFID tags and cards give you smarter ways to track and manage assets.
Zebra's 1D and 2D corded and cordless barcode scanners anticipate any scanning challenge in a variety of environments, whether retail, healthcare, T&L or manufacturing.
Zebra's extensive range of RAIN RFID readers, antennas, and printers give you consistent and accurate tracking.
Choose Zebra's reliable barcode, RFID and card supplies carefully selected to ensure high performance, print quality, durability and readability.
Zebra's location technologies provide real-time tracking for your organisation to better manage and optimise your critical assets and create more efficient workflows.
Zebra's rugged tablets and 2-in-1 laptops are thin and lightweight, yet rugged to work wherever you do on familiar and easy-to-use Windows or Android OS.
With Zebra's family of fixed industrial scanners and machine vision technologies, you can tailor your solutions to your environment and applications.
Discover Zebra’s range of accessories from chargers, communication cables to cases to help you customise your mobile device for optimal efficiency.
Zebra's OEM scan engines, imagers, and private label OEM products offer flexible integration and help enhance product development with modern OEM technology.
Use Zebra's Temperature Monitoring and Sensing devices for vaccines, pharmaceuticals, biologics and any temperature-sensitive products.
Keep labor costs low, your talent happy and your organization compliant. Create an agile operation that can navigate unexpected schedule changes and customer demand to drive sales, satisfy customers and improve your bottom line.
Empower the front line with prioritized task notification and enhanced communication capabilities for easier collaboration and more efficient task execution.
Get full visibility of your inventory and automatically pinpoint leaks across all channels.
Reduce uncertainty when you anticipate market volatility. Predict, plan and stay agile to align inventory with shifting demand.
Drive down costs while driving up employee, security, and network performance with software designed to enhance Zebra's wireless infrastructure and mobile solutions.
Explore Zebra’s printer software to integrate, manage and monitor printers easily, maximizing IT resources and minimizing down time.
Make the most of every stage of your scanning journey from deployment to optimization. Zebra's barcode scanner software lets you keep devices current and adapt them to your business needs for a stronger ROI across the full lifecycle.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
Zebra DNA is the industry’s broadest suite of enterprise software that delivers an ideal experience for all during the entire lifetime of every Zebra device.
Advance your digital transformation and execute your strategic plans with the help of the right location and tracking technology.
Aurora Focus™ runs on Zebra’s fixed industrial scanners and VS20/VS40/VS70 smart cameras and comes ready-made for specific tasks like barcode reading and verification, OCR, and presence/absence vision inspection.
Zebra Aurora Focus brings a new level of simplicity to controlling enterprise-wide manufacturing and logistics automation solutions. With this powerful interface, it’s easy to set up, deploy and run Zebra’s Fixed Industrial Scanners and Machine Vision Smart Cameras, eliminating the need for different tools and reducing training and deployment time.
Aurora Imaging Library™, formerly Matrox Imaging Library, machine-vision software development kit (SDK) has a deep collection of tools for image capture, processing, analysis, annotation, display, and archiving. Code-level customization starts here.
Aurora Design Assistant™, formerly Matrox Design Assistant, integrated development environment (IDE) is a flowchart-based platform for building machine vision applications, with templates to speed up development and bring solutions online quicker.
Designed for experienced programmers proficient in vision applications, Aurora Vision Library provides the same sophisticated functionality as our Aurora Vision Studio software but presented in programming language.
Aimed at machine and computer vision engineers, Aurora Vision Studio software enables users to quickly create, integrate and monitor powerful machine vision applications without the need to write a single line of code.
Adding innovative tech is critical to your success, but it can be complex and disruptive. Professional Services help you accelerate adoption, and maximise productivity without affecting your workflows, business processes and finances.
Zebra's Managed Service delivers worry-free device management to ensure ultimate uptime for your Zebra Mobile Computers and Printers via dedicated experts.
Find ways you can contact Zebra Technologies’ Support, including Email and Chat, ask a technical question or initiate a Repair Request.
Zebra's Circular Economy Program helps you manage today’s challenges and plan for tomorrow with smart solutions that are good for your budget and the environment.
I remember a time when there wasn’t enough data available to improve business outcomes. “We need more insights and visibility” became the universal mantra of business leaders, especially those hoping to surface and address issues that impact front-line worker productivity. Now, it seems there’s too much data available, at least when it comes to mobile device management, and that’s making it just as hard as before to surface and address certain issues.
Of course, if you’re in the habit of using a proactive insights tool like Zebra’s VisibilityIQ™ Foresight to monitor your organization’s fleet or even a single device, you might not relate. You can simply pull up your VisibilityIQ dashboard and see any number of color-coded charts and graphs to confirm which mobile devices are in good health and which might need an intervention to get back to peak performance levels. Then again, it might be these color-coded charts and graphs that have you or your front-line teams feeling overwhelmed.
I know many front-line workers are now being asked to keep tabs on the location, health, and utilization of their mobile computers as well as company printers. This isn’t something IT teams are handling as often anymore. Though a big change – and a big ask of front-line workers – I understand the reasoning. Nurses, retail associates, warehouse workers, utility technicians and first responders are the ones who use these devices all day long. Who better to recognize, troubleshoot or resolve a hardware or software issue than them?
The problem is that most front-line workers aren’t IT specialists. They can pull up a device analytics dashboard and understand that green means all is good and red means they need to address an issue. But unless that dashboard also tells them what’s causing a red status alert and what they need to do about it, nothing will change. They’ll have confirmation that their battery is discharging faster than it should, as suspected, but the battery will continue to lose power and they will have to recharge it more frequently – and that will chew away at their productivity. At least until someone steps in to give them specific instructions on how to handle “red” alerts like this.
And, let’s be honest, even IT teams still charged with managing device fleets don’t have the bandwidth to conduct a lot of research and come to their own conclusions about why a device may be experiencing an issue.
That’s why dashboards full of pictorial data summaries aren’t sufficient anymore. Device health reports must be accompanied by recommended actions.
That’s why we’ve been making some improvements to VisibilityIQ Foresight, including the addition of several battery, application, and performance health reports detailing reported or predicted device problems and recommended solutions. We want to ensure that your workers know:
What is happening with their devices or other devices in your fleet (i.e., certain apps are crashing, or a battery is running hot)
Why these things are happening (i.e., a software update is needed, or a battery is reaching end of life)
How to correct performance issues, even when IT isn’t available (i.e., push XYZ update or replace the battery)
We never want anyone to say, “there’s just too much data to review” or “we don’t know what we’re supposed to do with these insights.”
As of today, you can set your workers up to receive Battery Health and Application Health reports as part of your standard VisibilityIQ Foresight service. In the Battery Health Report, they will be alerted about things such as*:
Increase in Battery Discharge Rate from norm
Temperature too high or low
And receive recommendations such as:
Investigate battery charging behavior issues
Investigate environmental related issues
In the Application Health Report, insights will include information about:
App count, including extra apps or missing apps
App versions, including differing app versions on devices
App stability, including high crash rates or memory usage
And recommendations such as:
Install/Uninstall app
Update app version
Investigate app crashes, memory usage
If you use a mobile device management (MDM) platform to push software updates or handle battery swaps, these reports can guide workers to take the appropriate actions in the MDM. If you use a different system – or three different systems – to manage your front-line mobility solutions, then the “recommended actions” guidance can point them in the right direction. No matter what, they won’t be left to figure things out on their own. They’ll have the actionable insights – the full context – they need to help keep mission-critical mobile computers and printers online and working 24/7/365.
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There’s a great set of “how to” videos on YouTube that will show you and your team how to take full advantage of the VisibilityIQ Foresight platform. Check them out:
Sharon Lee is the Global Portfolio Manager of VisibilityIQ Foresight at Zebra Technologies. She has vast experience in product management across several B2B and B2B2C industries. She believes that delighting the customer is the key to product success and adoption. While not creating products that customers love, she can be found upside down at yoga studios. Her favorite yoga pose is the headstand – literally seeing the world with a different view.
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