Success Story

Keells Reduces Customer Wait Times with Zebra's Personal Shopper Devices

Keells, a prominent Sri Lankan supermarket chain operating over 130 stores, sought to enhance its customer shopping experience. The company implemented Zebra's PS20 Personal Shopper Series to boost customer satisfaction and operational productivity. 

Keells

Challenge

Keells wanted to improve the customer shopping experience, increasing staff productivity and enhancing upselling and cross-selling. It needed a reliable, user-friendly mobile solution to reduce queue times, provide customers with easy access to promotions, reduce abandoned carts and free staff from low-value tasks. The company also aimed to increase shopper loyalty by improving the in-store purchasing experience.

Benefits / Outcomes

  • Improved in-store purchasing experience
  • Reduced customer wait times
  • Enhanced staff productivity and customer loyalty
Customer

Keells
Colombo, Sri Lanka

Partner

Crosspoint Business Solutions

Solution(s)

Zebra PS20 Personal Shopper Series

Help

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