Zebra's Industry Solutions can give your business a competitive advantage by connecting people, assets and data to help you make better decisions.
Scale and energise your retail strategy with a digital backbone that unifies your team, informs priorities and drives results with Zebra's retail technology solutions.
Zebra's healthcare technology solutions provide patient identity management, mobile health devices, and business intelligence data to improve efficiency.
Zebra’s manufacturing technology solutions enable manufacturers to become more agile, optimize plant floor performance and embrace market changes.
Zebra's market-leading solutions and products improve customer satisfaction with a lower cost per interaction by keeping service representatives connected with colleagues, customers, management and the tools they use to satisfy customers across the supply chain.
In today's world, the demands on transportation and logistics companies are higher than ever. Dedicated Warehouse, Fleet and Delivery, and Yard and Terminal solutions enable visibility to every aspect of your business and keep operations running flawlessly around the clock.
Zebra's hospitality technology solutions equip your hotel and restaurant staff to deliver superior customer and guest service through inventory tracking and more.
Empower your field workers with purpose-driven mobile technology solutions to help them capture and share critical data in any environment.
Zebra’s mobile computing, scanning, and printing solutions connect each operational area in your warehouse to give you the agility to realize transformational gains.
Zebra's range of mobile computers equip your workforce with the devices they need from handhelds and tablets to wearables and vehicle-mounted computers.
Zebra's desktop, mobile, industrial, and portable printers for barcode labels, receipts, RFID tags and cards give you smarter ways to track and manage assets.
Zebra's 1D and 2D corded and cordless barcode scanners anticipate any scanning challenge in a variety of environments, whether retail, healthcare, T&L or manufacturing.
Zebra's extensive range of RAIN RFID readers, antennas, and printers give you consistent and accurate tracking.
Choose Zebra's reliable barcode, RFID and card supplies carefully selected to ensure high performance, print quality, durability and readability.
Zebra's location technologies provide real-time tracking for your organisation to better manage and optimise your critical assets and create more efficient workflows.
Zebra's rugged tablets and 2-in-1 laptops are thin and lightweight, yet rugged to work wherever you do on familiar and easy-to-use Windows or Android OS.
With Zebra's family of fixed industrial scanners and machine vision technologies, you can tailor your solutions to your environment and applications.
Discover Zebra’s range of accessories from chargers, communication cables to cases to help you customise your mobile device for optimal efficiency.
Zebra's OEM scan engines, imagers, and private label OEM products offer flexible integration and help enhance product development with modern OEM technology.
Use Zebra's Temperature Monitoring and Sensing devices for vaccines, pharmaceuticals, biologics and any temperature-sensitive products.
Keep labor costs low, your talent happy and your organization compliant. Create an agile operation that can navigate unexpected schedule changes and customer demand to drive sales, satisfy customers and improve your bottom line.
Empower the front line with prioritized task notification and enhanced communication capabilities for easier collaboration and more efficient task execution.
Get full visibility of your inventory and automatically pinpoint leaks across all channels.
Reduce uncertainty when you anticipate market volatility. Predict, plan and stay agile to align inventory with shifting demand.
Drive down costs while driving up employee, security, and network performance with software designed to enhance Zebra's wireless infrastructure and mobile solutions.
Explore Zebra’s printer software to integrate, manage and monitor printers easily, maximising IT resources and minimising down time.
Make the most of every stage of your scanning journey from deployment to optimization. Zebra's barcode scanner software lets you keep devices current and adapt them to your business needs for a stronger ROI across the full lifecycle.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
Zebra DNA is the industry’s broadest suite of enterprise software that delivers an ideal experience for all during the entire lifetime of every Zebra device.
Advance your digital transformation and execute your strategic plans with the help of the right location and tracking technology.
Aurora Focus™ runs on Zebra’s fixed industrial scanners and VS20/VS40/VS70 smart cameras and comes ready-made for specific tasks like barcode reading and verification, OCR, and presence/absence vision inspection.
Zebra Aurora Focus brings a new level of simplicity to controlling enterprise-wide manufacturing and logistics automation solutions. With this powerful interface, it’s easy to set up, deploy and run Zebra’s Fixed Industrial Scanners and Machine Vision Smart Cameras, eliminating the need for different tools and reducing training and deployment time.
Aurora Imaging Library™, formerly Matrox Imaging Library, machine-vision software development kit (SDK) has a deep collection of tools for image capture, processing, analysis, annotation, display, and archiving. Code-level customization starts here.
Aurora Design Assistant™, formerly Matrox Design Assistant, integrated development environment (IDE) is a flowchart-based platform for building machine vision applications, with templates to speed up development and bring solutions online quicker.
Designed for experienced programmers proficient in vision applications, Aurora Vision Library provides the same sophisticated functionality as our Aurora Vision Studio software but presented in programming language.
Aimed at machine and computer vision engineers, Aurora Vision Studio software enables users to quickly create, integrate and monitor powerful machine vision applications without the need to write a single line of code.
Adding innovative tech is critical to your success, but it can be complex and disruptive. Professional Services help you accelerate adoption, and maximise productivity without affecting your workflows, business processes and finances.
Zebra's Managed Service delivers worry-free device management to ensure ultimate uptime for your Zebra Mobile Computers and Printers via dedicated experts.
Find ways you can contact Zebra Technologies’ Support, including Email and Chat, ask a technical question or initiate a Repair Request.
Zebra's Circular Economy Program helps you manage today’s challenges and plan for tomorrow with smart solutions that are good for your budget and the environment.
Technology Should Help Employees Get the Job Done, Not Stand in Their Way
Shopping should be an experience, not a task. That’s why the leadership team at Foodstuffs South Island offers a variety of experiences for its customers in many different environments — from grocery and convenience stores to large-scale supermarkets, wholesale and specialty liquor stores. It’s also why the Foodstuffs team is constantly looking at the role technology plays in its operations. No matter the venue, customer service is a top priority. (Three-quarters of APAC consumers who participated in Zebra’s 15th Annual Global Shopper Study said they were not satisfied with the in-store experience being provided by most retailers. So, those who invest in the customer experience can gain a huge competitive advantage.)
However, it’s hard for staff to stay on top of their everyday tasks, much less keep their focus on customers, when the technology they rely on to guide their tasks isn’t reliable.
“It’s Time”
Like many companies, the Foodstuff’s team would love their mobile technology to last forever. That’s why they initially called Zebra years ago. They wanted a mobility solution that could withstand the test of time – and the legacy mobile computers their store associates leveraged for everything held their own for a while. But as the years rolled by and as associates took on more demands, critical tasks like locating products and taking stock counts became more difficult. With customer service being threatened, the writing was on the wall for the old tech. When company leaders decided it was time for a mobile upgrade, did they tap into the brain trust of executives in a board room to decide “what’s best” (like many companies do)? Absolutely not. They consulted with the people who use the devices the most—store employees!
Those “on the frontline” provided great feedback and advice on what tech to buy, according to project leaders. Best of all, company executives listened.
Thanks to their expert guidance, store associates no longer need to make frequent trips to a centralized computer in the manager’s office to get product information. They have that information at their fingertips on the shop floor while standing face to face with customers. Better yet, they have more time in their day doing meaningful tasks (i.e., the things that make customers happy, close sales and, in turn, make the executives happy.)
If you are a retailer who has been looking for a way to seamlessly connect staff to information and each other so they can deliver the type of shopping experience that boosts customer service ratings, check out the FoodStuffs South Island’s success story. It may just inspire some ideas on how to take action in your own stores…
New Zealand Grocer Improves Customer Service and Better Connects Staff with Zebra’s Mobile Computers
George Pepes
George Pepes is Zebra’s retail and hospitality solutions marketing lead for the Asia Pacific (APAC) region.
He has more than 20 years of experience in automatic identification and communication (AIDC) technologies including mobile printing and computing, data capture, RFID and the Internet Things (IoT), specifically working with larger retail partners in Australia and New Zealand.
Having worked directly with customers and channel partners, George has extensive knowledge about how technologies can be applied to help businesses reduce costs, improve efficiency, increase market share and improve customer satisfaction.
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