Zebra Technologies Expands Indonesian Service Center to Complement Business Growth

Expanded facility demonstrates Zebra’s continued commitment to Indonesia and the long-term success of its local customers and channel partners

JAKARTA, Indonesia – Dec. 1, 2021 – Zebra Technologies Corporation (NASDAQ: ZBRA), an innovator at the edge of the enterprise with solutions and partners that enable businesses to gain a performance edge, today announced the expansion of its service center through service partners in Indonesia to support the growth in local demand for mobile printers.

The global mobile printer market is expected to grow considerably from 2021 to 2023, and according to IDC, more opportunities have emerged during the COVID-19 pandemic for the Indonesian printing business, especially those supporting label-packaging purposes.

“Given this growing demand, it is no surprise that the sales of our printers have increased by double-digits year-over-year,” said Christanto Suryadarma, Sales Vice President of Southeast Asia, Zebra Technologies Asia Pacific. “To complement the growing popularity of our mobile printers, we have expanded our service center capabilities to include all printers in addition to our other tracking, mobile computing and scanning solutions.”

Zebra’s authorized service partner in Indonesia - PT Sentral - is equipped with skilled technicians who are proficient in repairing Zebra’s broad portfolio of innovative products and solutions. To support the expanded service center, Zebra has provided additional training to existing technicians and added new technicians as well.

The expansion of the service center reinforces Zebra’s commitment to its Indonesian customers as it offers greater convenience and less business downtime, which translates into enhanced business continuity and operational efficiency.

“Our customers in Indonesia are our priority and we are fully committed to this market. We want to provide them with a complete solution that includes hardware, software, and services to achieve a performance edge. We also want them to enjoy greater convenience and a peace of mind when using our solutions without the need to worry about business downtime,” added Suryadarma.  

Businesses with Zebra OneCare™ maintenance plans can leverage the service center in Indonesia along with those customers using Zebra products that are under warranty. Zebra OneCare further offers  users with technical and software support, security software updates, analytics reports and more. Additional flexible enhancements are also available, allowing customers to tailor their service plans to meet individual business needs today and as their operations evolve in the future.

In addition to the service center in Indonesia, Zebra has five others in Southeast Asia including Singapore, Malaysia, Thailand, Vietnam, and a newly added one in the Philippines which opened in November 2021.

KEY TAKEAWAYS

• The expansion of Zebra’s service center through service partners in Indonesia is poised to support its business growth driven by the rising local demand for mobile printers.
• The expanded service center adds printers to its existing portfolio of tracking, mobile computing and scanning solutions.
• Zebra’s customers in Indonesia get to enjoy greater convenience, less business downtime, and a peace of mind with the expansion of the service center.

ABOUT ZEBRA TECHNOLOGIES

Zebra (NASDAQ: ZBRA) empowers organizations to thrive in the on-demand economy by making every front-line worker and asset at the edge visible, connected and fully optimized. With an ecosystem of more than 10,000 partners across more than 100 countries, Zebra serves customers of all sizes – including 94% of the Fortune 100 – with an award-winning portfolio of hardware, software, services and solutions that digitize and automate workflows. Supply chains are more dynamic, customers and patients are better served, and workers are more engaged when they utilize Zebra innovations that help them sense, analyze and act in real time. In 2021, Zebra expanded its industrial automation portfolio with its Fetch Robotics acquisition and increased its machine vision and AI software capabilities with the acquisitions of Adaptive Vision and antuit.ai. Zebra is #25 on Newsweek’s inaugural list of America’s Most Loved Workplaces and on Forbes’ list of America’s best employers for the fifth year. Learn more at www.zebra.com or sign up for news alerts. Follow Zebra’s Your Edge blog, LinkedIn, Twitter and Facebook, and check out our Story Hub: Zebra Perspectives.

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Media Contact:

Erni J. Arijanto
Bening Communication for Zebra Technologies
+62-21-7884-3244

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